Browser Diagnostic Test  

This page is designed to check whether your current browser settings will allow you to use Blackboard.  Please be patient while the page loads!

Important: For all browsers you will need to have JavaScript, Java, Cascading Style Sheets, and Cookies enabled and pop-up blockers turned off when using Blackboard.  If you pass all checks in this section you are able to use the main features of Blackboard.

For all users, set cached pages to update "automatically" (Microsoft Internet Explorer), or "when the page is out of date" (Mozilla Firefox).

This page will verify your browser type and version and will detect whether or not JavaScript, Java, and cookies are enabled. This test will not work with all browsers.  You should only use browsers listed in the Computer Requirements page for accessing Blackboard.

Your Platform and Browser information.

Check

Pass / Fail

Notes

Browser



Browser

Version

:

Platform

:

 

For the list of supported browsers, please refer to the Computer Requirements Page
Please note that alternative browsers may also work with Blackboard, but no support for their use is provided. If you are experiencing problems with using Blackboard, you should change to one of the supported browsers.

Note: This check required JavaScript

JavaScript

If this check fails, try our instructions on enabling Javascript.

Cookies

If this check fails, try our instructions for enabling Cookies.

Popup Windows
 


 

This check tries to load a Popup Window. Pop-up windows are used in a number of Blackboard features, such as Email, Quizzes and Discussion Board, and Chat 

Note: This check requires JavaScript.

If this check fails, try our instructions on enabling Popup Windows .

Check
Enabled /Disabled
Notes
Java

Java needs to be "Enabled" in order for you to use certain tools.
Java Version

To use Blackboard, you must be running Java Version 1.4.1 or newer.

You have:


 

 

If after 15 seconds the box remains grayed out or does not appear, you will need to install the Java engine.

You will need to have the Sun Microsystems Java Runtime Environment (JRE) software version 1.6.0 (1.6.0 or higher recommended) software installed in your browser in order for certain areas of Blackboard to function properly.

To download and install this software, click the Java button below. Then, follow the online instructions.

 

 

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Enable Pop-Ups for Blackboard

While using Blackboard, if you are unable to view discussion postings, quiz windows, or download links, then you need to enable pop-ups.

Depending on the pop-up blocking software you are using, you may be able to set the Rio Hondo College Blackboard site (http://riohondo.blackboard.com ) as an allowed site, or you may need to turn-off the pop-up blocker while using Blackboard.

Pop-up blockers work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent Blackboard from performing properly.

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To disable pop-up blockers for Blackboard:

a) Search your hard drive for any software with "pop-up" in the name. Disable it or set the Rio Hondo College Blackboard site
(http://riohondo.blackboard.com) as an allowed site. Examples of popular pop-up blocking applications include:

  • Pop-Up Stopper
  • Pop-Up Defender
  • Pop-Up Zapper

b) Pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. Disable the relevant setting in the program or set the Rio Hondo College Blackboard site (http://riohondo.blackboard.com) as an allowed site. Examples of programs that include pop-up blocking functions include the following.

  • Norton Internet Security
  • Zone Alarm Pro
  1. Open Zone Alarm (may work for Zone Alarm Pro and Zone Alarm Security Suite)
  2. Select Privacy->Main
  3. In the Ad Blocking area options should be there to turn it off
  1. Select from the menu bar: "Tools"
  2. Select  "Pop-up Blocker"
  3. Select "Turn Off Pop-up Blocker"
  • Firefox browser
  1. Select "Tools"
  2. Select "Options"
  3. Select "Content"
  4. Uncheck "Block Popup Windows" or:
  5. Click on the "Exception" button to open the "Allowed Sites" window and enter the URL of the website allowed to open popup windows
  • Safari browser
  1. Open the Safari Menu and choose "Preferences"
  2. Open the Security Menu
  3. Uncheck "Block pop up windows"
  • Google Chrome
     
    1. Click the wrench icon on the browser toolbar
    2. Select Options
      (Preferences on Mac and Linux; Settings on a Chromebook)
    3. Click the Under the Hood tab
    4. Click on Content Settings
    5. Select Pop-Ups and make sure "Allow all sites to show pop-ups" is selected

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How to Enable Cookies

To enable cookies, follow the instructions below for the browser version you are using.

Internet
Explorer 
Firefox Safari Google Chrome


  

Microsoft Internet Explorer (9.0)

  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click "Advanced".
  • Check the box next to "Override Automatic Cookie Handling".
  • Select "Accept under First-party Cookies".
  • Select "Accept under Third-party Cookies".
  • Check the box next to "Always Allow Session Cookies".
  • Click "OK".
  • Click "OK".

Microsoft Internet Explorer (8.0)

  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click "Advanced".
  • Check the box next to "Override Automatic Cookie Handling".
  • Select "Accept under First-party Cookies".
  • Select "Accept under Third-party Cookies".
  • Check the box next to "Always Allow Session Cookies".
  • Click "OK".
  • Click "OK".

Mozilla Firefox (8.0)

  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" tab
  • Check the box corresponding to "Accept cookies from sites".
  • Click "OK" to save changes.
  • Exit and re-launch the browser.


Mozilla Firefox (3.6)

  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" tab
  • Check the box corresponding to "Accept cookies from sites".
  • Click "OK" to save changes.
  • Exit and re-launch the browser.

Safari (5.0)

  • Click the Safari menu and select "Preferences".
  • Click the Security icon.
  • Select "Always next to Accept Cookies".
  • Click the Red ball in the top left corner to close the Safari Preferences window.
  • Exit and re-launch the browser.

Safari (4.0)

  • Click the Safari menu and select "Preferences".
  • Click the Security icon.
  • Select "Always next to Accept Cookies".
  • Click the Red ball in the top left corner to close the Safari Preferences window.
  • Exit and re-launch the browser.

Google Chrome

  • Click the wrench icon on the browser toolbar
  • Select Options
    (Preferences on Mac and Linux; Settings on a Chromebook)
  • Click the Under the Hood tab
  • Click Content settings in the "Privacy" section.
  • Click the Cookies tab in the Content Settings dialog that appears
  • Make sure "Allow local data to be set" is selected to allow both first-party and third-party cookies. If you only want to accept first-party cookies, select the "Block all third-party cookies without exception" checkbox

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How to Enable/Disable JavaScript

The following describes how to enable JavaScripts in Internet Explorer, Mozilla Firefox and Safari browsers. To disable JavaScript, follow the same step, but uncheck the JavaScript options that you set when you enabled JavaScript.

Internet
Explorer 
Firefox Safari Google Chrome


Internet Explorer (9.0)

  • From the Tools menu, or the Tools drop-down in the upper right, choose "Internet Options".
  • Click the "Security" tab.
  • Click "Custom Level".
  • Scroll to the "Scripting" section of the list. Click "Disable" or "Enable".
  • Close and restart your browser

Internet Explorer (8.0)

  • From the Tools menu, or the Tools drop-down in the upper right, choose "Internet Options".
  • Click the "Security" tab.
  • Click "Custom Level".
  • Scroll to the "Scripting" section of the list. Click "Disable" or "Enable".
  • Close and restart your browser.

Firefox (8.0)

  • On the "Tools" menu, click "Options".
  • Click on the "Content" icon.
  • Check the box next to "Enable JavaScript".
  • Click the "Advanced" button to open the "Advanced JavaScript Options" box.
  • Check the boxes under "Allow scripts to" section that you want to allow.
  • Click OK.
  • Click OK.

Firefox (3.6)

  • On the "Tools" menu, click "Options".
  • Click on the "Content" icon.
  • Check the box next to "Enable JavaScript".
  • Click the "Advanced" button to open the "Advanced JavaScript Options" box.
  • Check the boxes under "Allow scripts to" section that you want to allow.
  • Click OK.
  • Click OK.

Safari (5.0)

  • In the drop-down menu, click on "Preferences".
  • Click on "Security" in the top row of the new window.
  • Check the checkbox for "Enable JavaScript".
  • Click on the red dot in the upper left corner to close the window.
  • Close and re-open Safari..

Safari (4.0)

  • In the drop-down menu, click on "Preferences".
  • Click on "Security" in the top row of the new window.
  • Check the checkbox for "Enable JavaScript".
  • Click on the red dot in the upper left corner to close the window.
  • Close and re-open Safari.

Google Chrome

  • Click the wrench icon on the browser toolbar
  • Select Options
    (Preferences on Mac and Linux; Settings on a Chromebook)
  • Click the Under the Hood tab
  • Click Content settings in the "Privacy" section
  • Select the JavaScript tab and make sure "Allow all sites to run JavaScript" is selected

 

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